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"I was referred to Vanessa from our realtor and I ended up calling her after things went south with our builder's preferred lender. This was obviously during the time of COVID and the entire state being shut down so I was biting my nails hoping nothing would fall through with our new build home. After one phone call with Vanessa, she eased every little bit of concern I had! She answered questions immediately and communicated thoroughly. I knew that I was switching mortgage lenders that day. Our builder's preferred lender did offer an enticing credit, but we chose to leave that behind because the amount of care and communication that went on with Vanessa made it worth it. I will be recommending her and Universal Lending services to everyone." Shelby T.
"Vanessa McLennan is an outstanding hands-on and caring agent. She is why we used your company and would be the reason we would use your company again in the future." Jun H.
"Vanessa was the ultimate positive, hard-working and effective communicator. She kept us informed frequently about the status of our loan even when we grew anxious. Excellent service provided." Mary H.
"Vanessa was amazing start to finish! I was hesitant at first to refinance and she made the process foolproof!" - Briana S.
"Vanessa McLennan was amazing. She provided clear, concise and timely communication throughout all the steps. I would recommend her to anyone for their home finance needs!" -Anonymous
Vanessa was exceptional. She is very personable, professional, and keeps on top of all the moving pieces. I will gladly recommend her to anyone for their financing needs." Lynn L.
"Vanessa McLennan was an incredible person to partner with for our refinance. While it occurred under strange circumstances due to the social distancing rules imposed for the pandemic, she still made it work, and was the most responsive loan consultant I have ever used. I would absolutely use her again and would highly recommend her to everyone." William K.
"Vanessa is an amazing person to work with. She was attentive, communicative, and kept me informed pre refi for the target rate and all during the application process. 1000% I will work with her again in the future and refer friends and family her way. Thank you Vanessa!" Murray M.
"We had a smooth, easy refinance." Mary C.
"Vanessa was not only incredibly knowledgeable, professional, and sharp but was so human, engaging, and friendly. I felt like I was working with an professional expert who was also my best friend and supporter. She is a total rock star answering my questions via email, text, and voice and working in the evenings, weekends, and even while she was in vacation to make sure I was informed and didn't freak out." Michael M.
Vanessa was on the ball throughout the entire process. She was very calm and just would gently remind us of deadlines. We would use her again. Kerry M.
"As a former President and COO of a very profitable bank in Chicago, I have a pretty good understanding of underwriting and setting expectations of loan approval. Vanessa is exceptional. Times have changed; state and federal regulations are very challenging. Vanessa kept on top of every step of the way. Providing exactly what an underwriter requests and timely, everything moves smoothly…Vanessa is a professional. I hope to do more residential loans with her. AMAZING. Thank you so much!" Richard R.
"Vanessa is an absolute professional and was always available when I had questions. She made the process seem easy, and actually enjoyable. I highly recommend partnering with her for your mortgage needs! " Courtney R.
"Vanessa is on top of her game and takes great pride in what she does. Vanessa only looks out for your best interests." Joshua H.
"Vanessa has been great to work with. Her knowledge and level of communication has been exceptional. I am grateful for her professionalism and look forward to working with her again. " Alexander A.
"Responsiveness, organization, and demeanor. " Brad C.
"Vanessa is very patient, explains things well, and is easy to work with, yet behind the scenes she is exceptionally organized and is way out in front of every deadline. I would definitely recommend her services and will work with her on my next home purchase." Nicole D.
"She's a great communicator and advised me in so many ways about the property I was buying as well as the various loans, etc. She was available and very quick to answer questions (even nights and on the weekends)" Daniel W.
"Vanessa went above and beyond to get this transaction done. She's amazing!" David B.
"Vanessa answered all my questions and the process was very efficient. " Michelle E.
"Vanessa thoroughly exceeded my expectations during the entire process. She is very knowledgeable, creative and thoughtful. She was very responsive and did everything she said she would do. I will use and recommend her services exclusively in the future." David B.
"Vanessa is incredibly responsive, consistently explains the process and reason for particular documentation, and is and on top of deadlines." Nicole D.
"Vanessa was very organized and kept me on track with all the paperwork. She got back to me very quickly no matter what time it was." Torrie N.